Terms of service.

1. Collaboration & Communication

1.1 - Service Delivery: Smyth Social is committed to delivering top-notch services promptly. Each client collaborates with a dedicated account manager for seamless communication and support. A fruitful partnership depends on timely, transparent, and detailed feedback. Once deliverables receive approval, revisions are considered final.

1.2 - Social Media Account Issues: While we strive to resolve issues within our control, third-party social media platform-related problems like connection errors or password changes are beyond our purview. Clients are encouraged to reach out to the respective platform's support for external issues.

1.3 - Content Approval & Posting: Acknowledge that Smyth Social requires at least one connected social media platform to post approved content. We use Notion for content approval. In the event of unsuccessful channel connection, we continue crafting content but cannot issue refunds. Clients may download posts for manual posting if connection issues persist.

1.4 - Support: To provide personalized and effective support, communication is primarily through email, which is our preferred method. We understand that certain situations may require more immediate attention, and in such cases, we are open to scheduled calls or online appointments upon request. We value clear and direct communication to ensure a smooth collaboration experience. Live chat is also available for quick queries.

1.5 - Client Delays After Signup: Service delivery initiates upon completing the onboarding questionnaire after signup. Failure to complete onboarding does not warrant a refund. Payments become credits for future use with no expiration date. Billing dates remain unchanged for delays caused by clients.

1.6 - Lack of Feedback or Approval: Timely feedback or approval is expected upon receipt of deliverables. Delays may result in outdated posts, and no replacements will be provided. Revision requests for a batch are void if feedback is not received within 30 days.

1.7 - Respectful Communication: Respectful and polite communication is essential. Smyth Social reserves the right to terminate accounts without warning for rude or disrespectful behavior, with no refunds provided.

1.8 - Best Practice: Notify us immediately of any password changes. Regularly monitor accounts for successful post publication. Clear direction and consistent communication enhance collaboration. Silence for extended periods may limit revision possibilities.

2. Refund Policy

2.1 - No Refunds: Smyth Social maintains a no-refund policy due to the substantial manual effort invested in creating and managing bespoke content for clients. The dedicated team's commitment is reflected in the no-refund policy under most circumstances.